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(sales, customer service and billing inquiries).
Cancel a false alarm: (800)700-0038 option #2 (have your pass code available to verify your identity)
Request a free security evaluation for your home or business. Call or email us at:
If you have an existing alarm system – YES, Security First Alarm King can convert the system and provide monitoring services for you.
Looking for your user guide? Check on top of your master control panel unit, there should be a key. Open the box; the user guide should be inside. Check our online resource center if you are unable to locate your user guide.
Frequently Asked Questions
I’ve been thinking about buying a security system for a while now, but I don’t know that much about them. How do they work?
A security system starts with a control panel. Usually located in a closet or a basement, the control panel contains the “brains” of the security system, and essentially operates as a central computer. Various sensors connect to the control panel from locations throughout your home. If your security system is armed and the sensors detect a problem, they send signals to the control panel. The control panel automatically dials the central monitoring station, where the proper authorities are notified.
What does the keypad do?
You operate your security system by entering your security code at the keypad. Generally located at entry doors, keypads can arm and disarm with push-button ease, and literally put security at your family’s fingertips! Good features to look for include illuminated keys to provide you with greater visibility at nighttime, easy-to-read English displays that spell out your system’s status at a glance, and one-touch function keys that provide single-button operation for arming, disarming or emergencies. Most keypads even offer convenient additional user codes to give friends, neighbors or service people access to your home.
What are magnetic contacts?
Magnetic contacts are two-part devices used to safeguard windows and doors. One part of the contact is a switch installed in the window or door jam; the other contains a magnet and is placed in the window or door itself. Any noticeable shift in contact with the switch results in an alarm.
What is a PIR?
A passive infrared motion detector (PIR) is an electronic security device that detects intruders by “sensing” motion or body heat in the area being protected. Most PIRs are designed to be used when your family is away from home or when no one will be passing through the area “covered” by the PIR.
I have a dog! Does that mean I can’t install a PIR?
Absolutely not. Recent innovations in security technology have resulted in the creation of “pet immune” motion detectors-allowing dog and cat lovers to enjoy the same level of protection they would receive with a standard PIR. These state-of-the-art sensors provide “pet immunity” for animals weighing up to 100 lbs. Pet immune PIRs allow your pet to move about freely but can still detect an intruder’s movement.
Speaking of sensors, how are the “glassbreak” kind operated?
Acoustic” glassbreak sensors, usually mounted on ceilings or walls, work by “listening” for the sound of breaking glass in a window. “Shock” glassbreak detectors are mounted on the window and “feel” the shock of breaking glass. This kind of advanced wireless technology can provide shatter and shock protection for your windows, for often intruders are “sensed” and an alarm sounded while they are still outdoors. This is often enough to send a burglar running!
I already have a battery-operated smoke detector, so why would I need one installed as part of my security system? What’s the difference?
Since you own a smoke detector, you obviously realize what an important safety measure this device is. That’s good. Smoke detectors are highly effective in preventing loss of life and property. However, there are differences between the “stand alone” or battery-operated smoke detector you would buy at your local hardware store and one installed as part of your home security system.
“Stand alone” detectors are not connected to other detectors or warning devices. A smoke detector connected to your security system offers more protection because it is monitored by a central station. If fire strikes, the detector sets off an alarm and sends a signal to the control panel. The control panel dials the central station, where the operator notifies the fire department. Only central station monitored smoke detectors provide automatic notification of authorities when you or your family are asleep, not at home or unable to get to the phone.
I’ve been hearing so much about these “wireless” security devices. Do they really work well, and are they easy to use?
Yes on both counts! Technological breakthroughs have led to the development of wireless electronic security products, and their effectiveness has been proven time and again over the years in millions of installations. Their rock-solid stability and long battery life make them a popular choice among homeowners and dealers alike. They give installers the flexibility they need to overcome obstacles like brick walls, cement floors and cathedral ceilings; and no drilling holes preserves the beauty of your home and results in cleaner, faster installations.
Folks today enjoy the convenience of remote control devices, and the security industry has responded! User-friendly wireless products provide the dual benefits of superior performance and ease of operation. Wireless keypads allow you to activate and de-activate your security system with the touch of a button, and can even be programmed so that a young child can operate it with ease. Homeowners especially love wireless keys! Similar in size to a remote car alarm key, they fit right on your keychain, and the press of a single button lets you control your system, lights and appliances-eliminating the need for codes. This is especially great if you and your family enjoy spending time outdoors. Relax by the pool, garden, barbecue and entertain, or play with your kids in the backyard-enjoy extra mobility without compromising your safety!
Another hot item gaining popularity is the interactive phone module. By adding the phone module to your home security system, you’ll have remote control access from any touch-tone or cellular phone-from your office, on the road, or anywhere in the world! Conveniently arm, disarm or check the status of your system, turn your lights on or off-you can even control your thermostat and air conditioner!
I’m thinking about canceling our home phone. Can I still have my alarm monitored?
Yes! Many homeowners are looking to reduce monthly bills and most people are using cell phones these days. Security First Alarm King will install a cellular back up, a radio device that will provide the monitoring services rather than using a land line. Call our office to schedule an appointment.
Many phone service providers are price competing these days. Will it affect my alarm if I change phone providers?
Your alarm uses your phone line to dial out to the monitoring station. It is important to contact our office if you are considering changing phone providers. Changing phone service without contacting our office can result in a disruption of service.
Will my alarm system work if I lose power?
Yes, Your Security First Alarm King Security system is equipped with battery backup so your system will continue to protect for up to eight hours after a power failure.
What do I do in the event of a false alarm?
When your alarm is activated, a Security First Alarm King monitoring representative will call you right away. Our representative will ask you to verify your pass code and ask if everything is OK.
What happens if I move? Do I take the alarm system with me?
Security First Alarm King offers a “free move” to our existing monitored clients who are moving. The “free move” entitles our customer to have a brand new alarm system installed at the new residence at no charge. The system includes three door or window openings, one motion detector, one keypad, an inside siren, the battery backup and your yard sign and window stickers.
Contact us for more information